Hello Floors Privacy Policy for Website and Showroom Customers

This Privacy Policy explains how Hello Renovations LLC, doing business as Hello Floors Atl (“Hello Floors,” “we,” “us,” or “our”), collects, uses, and protects personal information when you visit hellofloors.com, contact a showroom, request an estimate, create an account, or buy flooring in Florida or Georgia.

By using the Hello Floors website or showroom services, you agree to the collection and use of information described here. If you do not agree, please do not submit personal information through our forms, checkout, or SMS opt-in.

In this policy, Company means Hello Renovations LLC, DBA Hello Floors Atl. Service means the website plus flooring sales, samples, installation estimates, contractor accounts, and related customer support. Personal Data means information that identifies you or can reasonably be used to identify you.

When you request a quote, book installation, shop online, or apply for contractor pricing, we may collect your name, email address, phone number, delivery or job-site address, project details, and any other information you choose to send us.

Usage Data is collected automatically and may include your IP address, browser type, pages viewed, time on page, device type, operating system, referring URL, and the date and time of the visit. We use this information to keep the site working and to understand which showroom and product pages people need.

Hello Floors uses cookies and similar technologies to remember preferences, keep a cart or login session, and understand how visitors move through shop, location, and installation pages. You can disable cookies in your browser, but checkout, account sign-in, and some forms may not work correctly.

We use personal data to provide flooring services, schedule estimates, confirm pickup or delivery, send appointment reminders, answer questions, prevent fraud, improve the website, and meet legal or accounting requirements. We do not sell your personal data.

We may share information with service providers that help us run email, payments, analytics, scheduling, or CRM tools, and with partners only when needed to complete an order, delivery, or installation. We may also share information when the law requires it or during a business transfer such as a merger.

If you give us a mobile number, you may receive texts from Hello Floors about appointment reminders, estimate follow-ups, order updates, and occasional promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

No mobile information is shared with third parties for their own marketing. Opt-in data and SMS consent are not sold or rented. You can also email us to update your contact preferences for email or phone outreach.

We keep personal data only as long as needed to complete your project, support a warranty or return, resolve a dispute, or meet legal retention rules. When that period ends, we delete or de-identify the records we no longer need.

Your information may be processed outside the state where you live because our showrooms and vendors operate in Florida, Georgia, and other U.S. locations. By using the Service you consent to that transfer with the safeguards we have in place.

You may request access to the personal data we hold, ask us to correct it, ask us to delete it where the law allows, withdraw consent, or opt out of marketing. California residents may also request the categories of data we collect. We do not sell personal data under the CCPA.

Hello Floors services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child submitted information, contact us and we will delete it.

Our website may link to maps, payment processors, social profiles, or manufacturer pages. Those sites have their own privacy practices, and Hello Floors is not responsible for how they handle your information after you leave hellofloors.com.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last Updated” date. Continued use of the website or showroom services after an update means you accept the revised policy.

Questions about this Privacy Policy can be sent to Hello Renovations LLC, DBA Hello Floors Atl, 2784 Sugarloaf Pkwy #201, Lawrenceville, GA 30045, or by email to the address listed on this page. You can also visit a Clearwater, Orlando, or Atlanta showroom and ask the manager in person.